Project Panel
Mature rollout tracking for an airline customer-service assistant focused on disruption handling, rebooking flow, and loyalty experience.
The June 2026 release covers flight-delay notifications, self-service rebooking, voucher handling, and multilingual responses for premium and economy travelers.
Production readiness reviews show faster service-queue resolution, stronger escalation control, and better satisfaction for passengers affected by schedule changes.
Project Timeline Highlights
- Jun 2026Finalize airline support intents for delay, gate change, missed-connection, and loyalty scenarios.
- Jul 2026Harden rebooking and voucher workflows with guardrails for escalation to human agents.
- Q3 2026Expand rollout to selected routes and measure queue reduction, response consistency, and SLA stability.
- Q4 2026Prepare broader airport and app-channel coverage with live monitoring and continuous quality review.